Last updated July 20, 2026.
Agreement and eligibility
By accessing this website, you agree to these Terms and Conditions. If you use Zenthea on behalf of an organization, you represent that you have authority to bind it. You must be legally able to enter a contract and must use the services only for lawful purposes. If a signed customer agreement or order conflicts with these website terms, that signed agreement controls for the covered services.
The Zenthea services
Zenthea provides a cloud-based EHR platform and related website, implementation, support, and integration services. Features, service levels, fees, term, and authorized users are defined in the applicable order or customer agreement. We may improve or modify the services, provided we do not materially reduce contracted functionality during a paid term without the remedies stated in the customer agreement.
Clinical responsibility and no medical advice
Public website content is general information and is not medical, legal, billing, or compliance advice. Zenthea supports, but does not replace, professional judgment. Healthcare professionals remain solely responsible for reviewing patient information and making, approving, and documenting clinical decisions, including every order and prescription. AI-assisted content is a draft until reviewed and signed by an authorized clinician. Patients should contact a qualified healthcare professional for care and emergency services for an emergency.
Accounts and acceptable use
Users must provide accurate account information, protect credentials, use only their assigned account, and promptly report suspected unauthorized access. You may not bypass access controls; interfere with service operation; introduce malicious code; access another tenant's data; scrape, reverse engineer, or probe the service except where law expressly permits; use the service to violate privacy or healthcare laws; or submit content you lack authority to use. We may suspend access when reasonably necessary to address a security threat, unlawful use, or material breach.
Customer data, privacy, and HIPAA
As between Zenthea and its customer, the customer retains its rights in data submitted to the platform. The customer authorizes Zenthea to process that data to provide and secure the services and meet legal obligations. When Zenthea handles PHI for a covered entity or business associate, the parties will enter into a BAA. The BAA controls PHI handling if it conflicts with these terms. Our Privacy Policy further describes information practices. Users must not submit PHI through public website forms or ordinary email.
Third-party services
Optional integrations and third-party services may be subject to their own terms, availability, and privacy practices. Zenthea is not responsible for third-party services outside its control. Customers are responsible for authorizing integrations and maintaining any licenses or accounts they require.
Intellectual property and feedback
Zenthea and its licensors retain all rights in the website, platform, software, documentation, branding, and underlying technology. Subject to the applicable agreement, Zenthea grants authorized users a limited, non-exclusive, non-transferable right to use the services during the term. If you provide feedback, you permit Zenthea to use it without restriction or payment, provided we do not identify you publicly or disclose PHI through that use.
Fees, termination, and data transition
Fees, taxes, renewal, and payment terms are set out in the applicable order. Either party may terminate as permitted by the customer agreement, including for an uncured material breach. On termination, access ends and Zenthea will make customer data available for return or transition and then retain or delete it according to the customer agreement, BAA, and applicable law.
Disclaimers and limitation of liability
To the extent permitted by law, the public website is provided “as is” and “as available.” Contracted platform warranties, support commitments, indemnities, liability limits, and excluded damages are governed by the applicable customer agreement. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded or limited.
Changes, governing terms, and contact
We may update these website terms by posting a revised version with a new effective date. Material changes to contracted services will be handled under the applicable customer agreement. Governing law, venue, notices, assignment, and dispute procedures for platform customers are set out in that agreement. Questions about these terms may be sent to info@zenthea.ai.